Question 1

Do I need to create an account to order?

Accepted Answer

No — you can browse, add items to your cart, and check out as a guest. Just provide your delivery details at checkout.

Question 2

What payment methods do you accept?

Accepted Answer

We currently accept Cash on Delivery (COD) only — you pay in cash when your order arrives. No online payment or card details are needed.

Question 3

Is delivery really free?

Accepted Answer

Yes, delivery is free nationwide across Pakistan on every order, with no minimum order value required.

Question 4

How long does delivery take?

Accepted Answer

Delivery times vary by city, but most orders arrive within a few business days of being placed.

Question 5

Which areas do you deliver to?

Accepted Answer

We deliver to 100+ cities across Pakistan through trusted courier partners such as Leopards Courier, TCS, PostEx, and M&P.

Question 6

Can I track my order?

Accepted Answer

We don't yet have a self-serve tracking page, but you can reach out to our support team with your order number any time and we'll share the latest status.

Question 7

What is your return policy?

Accepted Answer

We offer 7-day easy returns from the date of delivery. Items must be unused, in their original packaging, and in the condition you received them. Contact our support team to start a return.

Question 8

How do refunds work since I pay in cash?

Accepted Answer

Since orders are paid for on delivery, refunds for approved returns are arranged directly with you once we've received and inspected the returned item, rather than through a card or bank reversal.

Question 9

How can I contact customer support?

Accepted Answer

You can reach us at support@mail.gharwala.shop or call +92 313 4514320 — we're happy to help with anything before or after your order.

Frequently Asked Questions

Your Cart